Privacy Policy

At ResolvePro we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information to provide and improve our complaint management services. The types of information we collect may include:

• Name, email address, phone number, and business details.
• Customer complaint details, including any supporting documentation.
• Communication records, including emails, calls, and online interactions.
• Payment details (if applicable) for billing purposes.

We collect information through our website, online forms, email communication, and direct interactions with customers.

2. Use of Personal Information

We use your personal information to:

• Provide complaint management and resolution services.
• Communicate with you regarding inquiries, support, and service updates.
• Improve our services, website functionality, and customer experience.
• Ensure compliance with legal and regulatory requirements.

3. Disclosure of Personal Information

We may disclose your information to:

• Relevant third parties, such as businesses involved in resolving complaints.
• Service providers assisting us with IT support, payment processing, or legal compliance.
• Law enforcement or regulatory authorities, where required by law.
• We do not sell, rent, or trade personal information to third parties.

4. Storage and Security of Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure data storage, access controls, and encryption measures where appropriate.

5. Access and Correction

You may request access to or correction of your personal information by contacting us at [Insert Contact Details]. We will respond in accordance with the Australian Privacy Act.

6. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings.

7. Cross-Border Data Transfers

If we transfer personal information outside Australia, we will ensure it is handled in accordance with this Privacy Policy and relevant privacy laws.

8. Complaints and Contact Information

If you have a complaint about our handling of your personal information, please contact us at [Insert Contact Details]. We will investigate and respond in accordance with our obligations under the Privacy Act 1988 (Cth).

For further information, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

Contact Us:
ResolvePro
Email: Support@resolvepro.com.au 

At ResolvePro we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information to provide and improve our complaint management services. The types of information we collect may include:

• Name, email address, phone number, and business details.
• Customer complaint details, including any supporting documentation.
• Communication records, including emails, calls, and online interactions.
• Payment details (if applicable) for billing purposes.

We collect information through our website, online forms, email communication, and direct interactions with customers.

2. Use of Personal Information

We use your personal information to:

• Provide complaint management and resolution services.
• Communicate with you regarding inquiries, support, and service updates.
• Improve our services, website functionality, and customer experience.
• Ensure compliance with legal and regulatory requirements.

3. Disclosure of Personal Information

We may disclose your information to:

• Relevant third parties, such as businesses involved in resolving complaints.
• Service providers assisting us with IT support, payment processing, or legal compliance.
• Law enforcement or regulatory authorities, where required by law.

We do not sell, rent, or trade personal information to third parties.

4. Storage and Security of Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure data storage, access controls, and encryption measures where appropriate.

5. Access and Correction

You may request access to or correction of your personal information by contacting us at [Insert Contact Details]. We will respond in accordance with the Australian Privacy Act.

6. Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings.

7. Cross-Border Data Transfers

If we transfer personal information outside Australia, we will ensure it is handled in accordance with this Privacy Policy and relevant privacy laws.

8. Complaints and Contact Information

If you have a complaint about our handling of your personal information, please contact us at [Insert Contact Details]. We will investigate and respond in accordance with our obligations under the Privacy Act 1988 (Cth).

For further information, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated policy.

Contact Us:
Email: support@resolvepro.com.au