Frequently Asked Questions

ResolvePro handles all customer enquiries and oversees the entire complaint process, including intake, filtering, low-level resolution, high-level escalation, customized response frameworks, data reporting, and customer satisfaction follow-ups.

Resolve Pro is an Australian - based company, but we manage customer service and complaints for businesses worldwide. 

ResolvePro specialises in supporting all product - based businesses However, we also cater to all service-based industries.

Yes, we customise our approach to align with your brand’s policies, tone, and customer service standards.

ResolvePro provides valuable insights from customer complaints and enquiries, including trend analysis, root cause identification, and customer sentiment tracking. Additionally, we monitor and track any compensation provided to customers, whether through direct refunds, discounts, or other goodwill gestures. Our data-driven approach helps businesses identify recurring issues, improve product or service quality, enhance customer experience, and refine their customer service strategies. By leveraging these insights, businesses can proactively address concerns, reduce complaint volumes, and drive long-term customer satisfaction.

At ResolvePro, we adhere to the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) to ensure full compliance with data protection regulations. We implement strict data security measures, including encryption, access controls, and secure storage, to safeguard customer information. Our team is trained in privacy best practices, and we regularly review our policies to align with evolving regulatory requirements. Additionally, we only collect and retain necessary data, ensuring it is handled transparently and used solely for its intended purpose.